1.
Who are we?
We are an Indian manufacturer and exporter of Industrial machine knives,
blades & Tooling. Almost 70% of our products exported to more than 60
countries across the globe.
2. Where are we?
Our
corporate office is at
A-119, Okhla Industrial Area, Phase-II, New Delhi-110020, INDIA
3.
How to contact us?
Phone
No: 91-11-41616454(3 lines), 26385027, 26384462, and 26386454
Fax : 91-11-26386453, 24628275
Email : General Enquiries : info@skberi.com
Sales Department :
sales@skberi.com
OrderStatus
: orderstatus@skberi.com
CustomerService
: customerservice@skberi.com
Complaint
: complaint@skberi.com
4.
Cost of Shipping?
Cost
of shipping will vary depending on weight, size of product your location and
shipping method you select. We will clearly outline your shipping cost
before the checkout procedure is complete. Our shipping costs are very
competitive.
5.
How quickly do you ship?
Most
ready stock items ship between 10 to 15 business days. It depends on when
you place your order and how quickly out of stock items can be obtained. We
will let you know by email if we can't ship within 10 business days.
6.
Where will we ship?
We
will ship to most anywhere in the world that is not experiencing political
strife.
7.
Do you do special orders?
Yes
we do special orders. We manufacture all customized knives and blades that
are not listed on our web site. Simply email our sales department and we
will determine if the item can be obtained and at what price.
8.
Will you give a bulk rate discount?
Yes,
please email us for discount rates of large orders.
9.
In which language can you do business?
English and Hindi
10.
Can I order over the phone?
Yes you may, however we cannot guarantee personal service at all times. You
may have to leave a message and we will get back to you. Please indicate
when is the best time to call you back. We will call you in the evening or
weekends if you wish.
11.
Do the knives have warranty?
All
items sold carry the manufacturers warranty. If you have any difficulty
please let us know. In the event the merchandise was damaged during shipping
you will need to contact us for a return authorization #.
12.
Do you have CNC Machine?
We
have world class CNC Machines used for the various stagesof manufacturing.
13.
Do you Heat-Treat your knives yourself?
We
have our state of art in home heat treatment plant in Noida one of the
largest of its kind in India .
14.
Do you have Cryogenic Treatment plant?
Yes,
we have our own Cryogenic-Treatment Plant.
15.
What material do you use for the blades?
We
can manufacture in various material as per customer request or suggesting
the right material to Customer. Eg. D-2, D-3, 52100, HSS, EN-9, EN-21,
EN-24, EN-42J, H-11, H-13, M-2, SPRING STEEL, ASP-2023 etc
16.
Do you re-sharpen customers knives?
Yes.
17.
Can I cancel an order?
If
your order has not already been in production, we can easily cancel it. To
do so, please contact our customer service department immediately between
the hours of 9:00AM - 5:30PM, Monday through Saturday.Once the order
coinfirmation is generated at our end no cancellation would be possible.
18.
Do you have drawings of knives and blades?
Yes,
certain standard drawings available in our library otherwise customer have
to send drawings according to their requirement.